Entities Covered

People Resourcing and Compliance, P&SD
People Support and Wellbeing, P&SD
Research and Personnel Systems, P&SD
Industrial Relations Unit, P&SD
Quality of Service Directorate, P&SD

Categories of documents held at P&SD

Files and documents dealing with filling of vacancies for posts and positions in the Public Administration;
Files and documents on policies regulating conditions of employment of Public Service employees;
Personal files of Public Service employees;
Files and documents related to salaries of persons paid through the Government payroll;
Files and documents dealing with industrial relations and sectoral and collective agreements of Public Service employees.

Details of Internal Complaints Procedures

An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format or the extension of the deadline for the submission of the requested information, may address a complaint to the FOI Officer, P&SD. 

Complaints may be submitted via E-ID, by post or by hand. Manual forms may be downloaded from here or collected from the FOI Officer.

The complaint should be addressed to the FOI Officer, who shall bring the complaint to the attention of the officer responsible. The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta).

The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant's complaint is related to the format of the information provided or to an extension of the deadline for the submission of information by the Ministry, and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.
An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications. In those cases where the request for information can be met, but has not been met within the deadlines specified by the Act, the officer responsible shall waive any applicable fees for the submission of information.