English Maltese
Public Service Logo divider Site Logo
  • About us
    Our Vision What we do FOI FAQS
  • OPS
    ORGANISATION STRUCTURE ERDF.04.168
  • REMOTE WORKSPACES
  • Contact Us
  • image
    QUALITY OF SERVICE DIRECTORATE
    QUALITY OF SERVICE RATE THE PUBLIC SERVICE Organization Structure
    PEOPLE RESOURCING & COMPLIANCE DIRECTORATE
    PEOPLE RESOURCING AND COMPLIANCE Manuals FORMS AND TEMPLATES ORGANISATION STRUCTURE
    PEOPLE RELATIONS DIRECTORATE
    People Relations CONDITIONS OF SERVICE DISCIPLINE One-Stop-Shop POLICIES AND GUIDELINES REPORTS LEAVE BANK PSMC Previous Versions PSMC e-Forms ORGANISATION STRUCTURE
    People Strategy and Projects
    People Strategy and Projects ORGANISATION STRUCTURE
    Personnel Systems and Compliance Directorate
    Personnel Systems and Compliance PERFORMANCE APPRAISAL ORGANISATION STRUCTURE
    INDUSTRIAL RELATIONS UNIT
    INDUSTRIAL RELATIONS UNIT ORGANISATION STRUCTURE
    INSTITUTE FOR THE PUBLIC SERVICES
    INSTITUTE FOR THE PUBLIC SERVICES ORGANISATION STRUCTURE
  • About us
    Our Vision What we do FOI FAQS
  • OPS
    ORGANISATION STRUCTURE ERDF.04.168
  • REMOTE WORKSPACES
  • Contact Us

  • QUALITY OF SERVICE DIRECTORATE
    QUALITY OF SERVICE RATE THE PUBLIC SERVICE Organization Structure
  • PEOPLE RESOURCING & COMPLIANCE DIRECTORATE
    PEOPLE RESOURCING AND COMPLIANCE Manuals FORMS AND TEMPLATES ORGANISATION STRUCTURE
  • PEOPLE RELATIONS DIRECTORATE
    People Relations CONDITIONS OF SERVICE DISCIPLINE One-Stop-Shop POLICIES AND GUIDELINES REPORTS LEAVE BANK PSMC Previous Versions PSMC e-Forms ORGANISATION STRUCTURE
  • People Strategy and Projects
    People Strategy and Projects ORGANISATION STRUCTURE
  • Personnel Systems and Compliance Directorate
    Personnel Systems and Compliance PERFORMANCE APPRAISAL ORGANISATION STRUCTURE
  • INDUSTRIAL RELATIONS UNIT
    INDUSTRIAL RELATIONS UNIT ORGANISATION STRUCTURE
  • INSTITUTE FOR THE PUBLIC SERVICES
    INSTITUTE FOR THE PUBLIC SERVICES ORGANISATION STRUCTURE

One-Stop-Shop


The scope of the One-Stop-Shop for Public Officers (OSS) is to serve as a point of reference to Publ​ic Officers regarding any queries related to their employment within the Public Service. The unit provides guidance and support regarding various aspects related to the conditions of employment with the Public Service such as, special leaves, allowances, career progression and promotion. work-life balance measures and modern work practices. The One-Stop-Shop is committed in providing timely and effective support to public officers and may also act as liaison between the employees and management.

The services of the OSS comprise:

  • Providing guidance and support to public officers and line departments on areas related to their employment with the Public Service
  • Providing information on services and benefits applicable to public officers
  • Assisting public officers who would like to submit a case of alleged injustice for the investigation by​ the Grievances Board
  • Ensuring that recommendations made by the OSS and/or the Grievances Board are implemented by line Ministries in a timely manner​
  • ​Outreach public officers through focus groups held across line Ministries

Lodging a Grievance Case:

The OSS also strives in furthering transparency and accountability which are two important pillars guiding the Public Service. In this regard, Public Officers who feel they are suffering from an alleged injustice related to their employment with the Public Service may opt to formally present their case to the OSS for it to be evaluated.

Applicants wishing to submit a case may do so by submitting the claim in writing or via email, and attaching the relevant declaration form which may be downloaded here​​​​. Any documents which applicants deem relevant to substantiate their case may be attached to their application.


Download the Grievance Declaration form arrow

Once a submission is complete, the OSS allocates a reference number and issues an acknowledgement letter to the applicant. Cases that are deemed to be of an administrative nature, such as, issues related to progression, allowances and work-life balance measures, are handled directly by the OSS for the necessary investigation. Matters which go beyond the remit of the OSS are referred to the Grievances Board for its evaluation. These cases may include, but are not limited to, breach of rights related to the career and the conditions of work of public officers, bullying, and harassment. Decisions are taken prudently and in a timely manner, after all necessary research is carried out accordingly.

Further information may be found in the Manual regarding the One-Stop-Shop for Public Officers which may be accessed here.​

Our Quality Service Charter can be accessed in English from here and in Maltese from here.

The One-Stop-Shop for Public Officers is designed in a way to be reachable and accessible to its clients by various methods of contact, as indicated below:

Telephone: 2200 1225

Email: [email protected]

Address: 3, Castille Place, Valletta

Opening Hours:

1st October – 15th June: Monday to Friday from 7.45 till 17.15

16th June – 30th September: Monday to Friday from 7.30 till 13.30

Public Holidays: Closed


View manual regarding the One-Stop-Shop for Public Officers arrow

One-Stop-Shop FAQS

Do public officers need a specific reason to apply for work-life balance measures?

The Public Service offers a vast number of measures for all public officers to benefit from depending on their circumstances.

I am currently benefitting from Maternity Leave however I wish to remain at home with my child before working the 6-month obligation period. What can I do?
Public Officers may apply for parental leave or career break to utilize immediately after maternity leave. The 6-month obligation period can then be worked immediately after these measures.

Do I need to work the whole notice period before moving to a new posting in another Ministry resulting from a recent promotion?
Employees who are appointed to a new posting upon promotion are requested to give in a handing over period of 4 weeks prior to moving to the new posting. The notice period is only worked in cases when employees terminate their employment with the Public Service.

I was successful in a selection process however I placed third and was not called yet. What happens with the selection result?
Applicants who are successful in selection processes are kept on the Order of Merit until the result remains valid. In the eventuality there is a vacancy throughout the validity period, applicants would be called for in the order they placed in the selection result.

I have been receiving Qualification Allowance for many years however this has recently stopped.
Qualification Allowance is given to employees for the specific role they are performing and after meeting certain criteria. Employees who are transferred or promoted need to re-apply for qualification allowance in view that their roles are changed and the conditions for which a qualification allowance was previously granted may have changed.

I recently worked more hours than what my Reduced Hours agreement stipulates, however I was not paid any overtime.
When employees on reduced hours are required to work beyond their usual weekly hours, they are paid at the normal hourly rate for the extra hours worked until they reach the weekly hours worked by a full-time counterpart. Extra hours worked that exceed the weekly hours worked by a full-time counterpart, are paid at overtime rates.

Can Public Officers perform private work whilst utilizing work-life balance measures?
Public employees who benefit from work-life balance measures with the exception of remote working, flexi-week and flexi-time may not engage in private-work or work with voluntary organisations, even after office hours. Nevertheless, those who wish to perform part-time work are not precluded from applying for work in government employment, subject to approval from the respective Permanent Secretary.

I wish to apply for remote working however I do not have any relatives to look after nor do I have any medical circumstances that impede me from working at the office.
Employees whose job performance and skills, as well as the nature of their job, are suitable to be carried out away from traditional office set-ups, may request to engage in remote working. There is no need to provide any reason for the application when applying for remote working. Those wishing to apply for extended remote working would however need to provide justification.

I shall be undergoing a surgery and my sick leave entitlement will not be sufficient to cover my whole absence until I can return back to work.
Public Officers in such scenarios may make use of various measures such as accumulation of sick leave, their own vacation leave, and donated leave prior to falling on half-pay sick leave.

My Vacation Leave Entitlement is not the same as that of my colleagues.
The Vacation Leave Entitlement is calculated for each Officer depending on certain variables, such as the number of working hours, any uptake of unpaid leave, the utilization of a reduced hours agreement, or, in the case of new recruits, the date of commencement of duties.

Government Logo
  • About us
  • OFFICE OF THE PERMANENT SECRETARY
  • QUALITY OF SERVICE DIRECTORATE
  • PEOPLE RESOURCING & COMPLIANCE DIRECTORATE
  • PEOPLE RELATIONS DIRECTORATE
  • PEOPLE STRATEGY AND PROJECTS
  • PERSONNEL SYSTEMS AND COMPLIANCE DIRECTORATE
  • INDUSTRIAL RELATIONS UNIT
  • Contact Us
Website Footer Icon
Footer Site Logo
  • Terms Of Use
  • Privacy Policy
  • Cookie Policy
  • Accessibility Statement
This site uses cookies to guarantee you the best experience. If you do not change your settings, we understand that you are accepting the use of cookies automatically. MoreInformation