Our Vision, Mission & Values

At People & Standards Division we value people and empower them to achieve a Service of Excellence for the entire Public Service. Through this cohesive approach, our Division ensures equal attention, direction and drive to both the people as service providers, as well as the quality of service rendered to both internal and external customers.

Our vision is achieved by executing the People Business Strategy of the Public Service through constant collaboration with line Ministries, whom we hold as our strategic partners. Through delegation of authority, we strive together for the fulfilment of holistic HR policies and management systems, their implementation, monitoring and constant re-evaluation. Continuous improvement of people performance and wellbeing, and sustaining quality service are two major priorities.

We believe in an ongoing commitment to excellence, effective helpfulness at all times, and fairness of service performed with due diligence, responsibility and integrity.

At the People & Standards Division, we value people towards achieving a Service of Excellence which the general public deserves.

We believe in a Public Administration that constantly improves upon its quality service which is aligned to four pillars namely: listening and understanding the customer; design and implementation of policies that meet the customer expectations; delivery of a quality service through timely, high standard and easily accessible services; and accountability whereby the people providing the public services assume full and responsible ownership of the Service of Excellence that we strive for.

This is possible through the professional competence of the people who comprise our Division: the People Resourcing and Compliance Directorate, the People Support and Wellbeing Directorate, the Research and Personnel Systems Directorate, the Industrial Relations Unit and the Quality of Service Directorate. These offices manage the tactical and operational aspects of recruitment, HR business planning and strategic management, research, conditions of service and well being within Public Administration.

The staff at the Office of the Permanent Secretary work as a team to fulfil the strategy for People and Standards as prioritized by the Permanent Secretary. The Standards and Integrity Unit regularly monitor the standards of quality of public services in order to ensure compliance with Public Administration Directives. A coherent approach towards the standards of conduct and performance is also underpinned through regular inter-action with line Ministries in matters of ethics, discipline and integrity.

At People and Standards Division we lead by example and strive to constantly improve on our commitment to valuing people towards achieving high standards of quality public services.