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    QUALITY OF SERVICE DIRECTORATE
    QUALITY OF SERVICE RATE THE PUBLIC SERVICE Organization Structure
    PEOPLE RESOURCING & COMPLIANCE DIRECTORATE
    PEOPLE RESOURCING AND COMPLIANCE Manuals FORMS AND TEMPLATES ORGANISATION STRUCTURE
    PEOPLE RELATIONS DIRECTORATE
    People Relations CONDITIONS OF SERVICE DISCIPLINE One-Stop-Shop POLICIES AND GUIDELINES REPORTS LEAVE BANK PSMC Previous Versions PSMC e-Forms ORGANISATION STRUCTURE
    People Strategy and Projects
    People Strategy and Projects ORGANISATION STRUCTURE
    Personnel Systems and Compliance Directorate
    Personnel Systems and Compliance PERFORMANCE APPRAISAL ORGANISATION STRUCTURE
    INDUSTRIAL RELATIONS UNIT
    INDUSTRIAL RELATIONS UNIT ORGANISATION STRUCTURE
    INSTITUTE FOR THE PUBLIC SERVICES
    INSTITUTE FOR THE PUBLIC SERVICES ORGANISATION STRUCTURE
  • About us
    Our Vision What we do FOI FAQS
  • OPS
    ORGANISATION STRUCTURE ERDF.04.168
  • REMOTE WORKSPACES
  • Contact Us

  • QUALITY OF SERVICE DIRECTORATE
    QUALITY OF SERVICE RATE THE PUBLIC SERVICE Organization Structure
  • PEOPLE RESOURCING & COMPLIANCE DIRECTORATE
    PEOPLE RESOURCING AND COMPLIANCE Manuals FORMS AND TEMPLATES ORGANISATION STRUCTURE
  • PEOPLE RELATIONS DIRECTORATE
    People Relations CONDITIONS OF SERVICE DISCIPLINE One-Stop-Shop POLICIES AND GUIDELINES REPORTS LEAVE BANK PSMC Previous Versions PSMC e-Forms ORGANISATION STRUCTURE
  • People Strategy and Projects
    People Strategy and Projects ORGANISATION STRUCTURE
  • Personnel Systems and Compliance Directorate
    Personnel Systems and Compliance PERFORMANCE APPRAISAL ORGANISATION STRUCTURE
  • INDUSTRIAL RELATIONS UNIT
    INDUSTRIAL RELATIONS UNIT ORGANISATION STRUCTURE
  • INSTITUTE FOR THE PUBLIC SERVICES
    INSTITUTE FOR THE PUBLIC SERVICES ORGANISATION STRUCTURE

PEOPLE RELATIONS DIRECTORATE

People Relations Directorate

The mission of the People Relations Directorate is to provide support and advice on human resources management, particularly in the sphere of people relations; to formulate, launch and monitor policies which seek to adapt the workforce of the Public Administration, and the Public Service in particular, to modern management methods, and make it capable of responding to the programmes of government and the needs of the public.

The People Relations Directorate plays an important role in the formulation and streamlining of policies related to the conditions of employment of public officers. The Directorate serves as the main focal point to line departments on matters regarding conditions of employment, allowances, disciplinary matters, special leaves, work-life balance measures and modern work practices. Adherence to the policies is ensured through continuous compliance checks carried out in line Ministries.

The role of the People Relations Directorate is complemented with the services offered by the One-Stop-Shop for Public Officers and the Grievances Board, ensuring that support is provided holistically to public officers from one single place. The services offered by the One-Stop-Shop for Public Officers and by the Grievances Board are as follows:

One-Stop-Shop for Public Officers
This Unit serves as a centralised point of reference to all Public Officers seeking assistance or information regarding their employment with the Public Service. The One-Stop-Shop provides guidance and support to public officers on areas related to various issues regarding their conditions of employment with the Public Service, such as special leaves, promotions and progressions, allowances, career guidance, work-life balance measures and modern work practices.

Grievances Board
The Board is tasked to investigate cases submitted by Public Officers regarding issues related to but not limited to, breach of rights related to the career and the conditions of work of public officers, discrimination at the workplace, and bullying and harassment.

As part of its remit to provide support to public employees, the Directorate is also responsible for the administration of the Central Leave Bank, which is a mechanism to assist public employees with donated vacation leave when they are going through difficult times owing to serious humanitarian problems.

Discipline


The PSC Disciplinary Regulations, 2023, which came into effect on 1st October 2023, while retaining the delegation of authority currently exercisable by Heads of Department, focus on simplifying the exercise of discipline through further devolution of powers and doing away with unnecessary or duplicate processes. The new regulations also emphasise the upholding of transparency and fairness in the course of disciplinary proceedings. The most significant measures in this area are, amongst others, the introduction of new time-frames for Heads of Department to take action with a view to limit the length of time required to conclude a disciplinary case; and the possibility for the officer charged to submit an appeal or representations in all stages of the disciplinary process.

Consonant with Government’s endeavour towards simplification, a manual was created to assist Heads of Department, HR Managers and public officers in the processing of disciplinary cases in line Departments. The manual, which was issued by virtue of Directive 11, seeks to assist these officers in their task to manage disciplinary cases, whether resulting from a disciplinary or criminal case, in accordance with the PSC Disciplinary Regulations, 2023​.

The People Relations Directorate serves as the point of reference to guide and assist departments regarding issues related to discipline, and exerts a monitoring role to ensure compliance across line Ministries.


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